Refund policy

Returns & exchanges

Once orders are shipped Kaolee Shop is not responsible for orders that go missing or have been stolen. If this so happens please contact us and we’ll give you a little discount for  your next order. 
I accept exchanges. Ship back costs will be covered by the customer. Kaolee Shop will cover the cost to ship the new item to the customer. 
Just contact me within: 14 days of delivery
Ship returns back to me within: 30 days of delivery

I don't accept cancellations
But please contact me if you have any problems with your order.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized order
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale or clearance

Conditions of return or exchanges. 
Buyers are responsible for return shipping costs. We can provide a shipping label, but will be deducted from your refund or charged to you. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Shipping costs and tips are not eligible for refund. 

All digital downloads are as is. If there is any further questions please contact. Digital downloads are not eligible for returns or refunds.